Refund & Cancellation Policy

01What this policy covers

This Refund & Cancellation Policy applies to the planning and coordination fees charged by BLUEPEK GROUP LLC (BLUEPEK). It does not apply to amounts you pay to third-party Suppliers such as yacht operators, hotels, airlines or venues, which are governed by each Supplier’s own terms (see section 5).

BLUEPEK services are delivered electronically as planning work (consultations, itinerary proposals and coordination). No physical goods are shipped.

02Our fees at a glance

• Discovery Consultation: complimentary. There is nothing to refund.
• Journey Design: a flat planning fee starting from $450 USD. See section 3.
• Bespoke Concierge: a custom fee agreed in writing. See section 4.
• Waitlist: free. You can leave at any time through the unsubscribe link or by emailing us.

03Journey Design refunds

• Within 48 hours of payment, before work starts: refundable in full.
• After work has started: refundable pro rata for the portion of work not yet delivered. We will tell you which portion that is when you ask.
• After the final itinerary proposal has been delivered: the fee is non-refundable, because the service has been completed.

“Work has started” means we have begun researching or drafting your proposal after payment, or have confirmed in writing that we have. We will tell you if that has happened.

04Bespoke Concierge

Cancellation and refund terms for Bespoke Concierge are set out in the written agreement for your engagement. If the agreement does not say otherwise, the principles in section 3 apply to the fee you paid.

05Third-party supplier charges

Charges for yacht charters, accommodation, flights, transfers, venues and similar services are billed by, and paid to, the independent Suppliers that provide them. Each Supplier’s cancellation and refund terms apply to those charges. We disclose those terms to you before you confirm any booking, and we will help you contact the Supplier if you need to cancel. BLUEPEK cannot refund amounts it did not receive.

06How to request a refund or cancel

Email [email protected] with the subject “Refund request” and include:

• the name and email address used for the purchase;
• the service and the date of payment (or your order or invoice reference);
• a short description of the reason for your request.

We acknowledge requests within 2 business days. Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post the funds.

07Questions and payment disputes

If something is wrong with a charge, please contact us first at [email protected]. We aim to resolve concerns quickly and fairly, and most can be settled directly. This does not limit any rights you have with your bank or card issuer.

08Weather, safety and operator cancellations

Yacht and water-based activities depend on weather and sea conditions. A Supplier or captain may cancel, delay or change a trip for safety reasons or other circumstances beyond our control, such as severe weather, mechanical issues, government action or natural events. Any rebooking, credit or refund for Supplier charges is governed by the Supplier’s terms. If an itinerary we designed must be revised because of such an event, we will help you revise it within the scope of the service you purchased, and we will review in good faith any request relating to our own fee.

09Changes to this policy

We may update this policy. The version in effect when you purchase applies to that purchase. See also our Terms of Service.

10Contact

BLUEPEK GROUP LLC, Missouri, USA. Email [email protected].